American Air Ambulance has received many letters from families expressing gratitude. Some of the comments we have received are paraphrased below.
It seems hard to believe it was only a month ago that we engaged your flight nurses services to bring my critically ill mother home from Barbados. Because she has improved so (she says just because she was able to come home!) and because the whole experience was so frightening, it seems like it was years ago. But it wasn't ... and my reflecting back on the situation, confirms my belief that everything started to look up the minute I contacted you and your staff. From the moment I first heard your reassuring words, that you could solve my transportation problems in the safe and medically appropriate way that the situation demanded, I stopped feeling panic-stricken. Hope was coming in the form of your staff.
I can not thank you enough for all your support, your understanding, hard work and attention to all the little details. Each time, I knew that I did not have to worry about anything because you had everything about the flight nurses under control. The flight crew and medical staff were friendly and knowledgeable about all aspects of flight nurses and the medical condition of my mother. They made us quite comfortable about the whole situation even though my mother was on a ventilator.
What more can I say? Thank you for finally bringing us all together and making it happen through your Patient Aircraft Transport Services.
The professional manner that you had was coupled with a warm concern that we both felt. Your flight nurses helped put the nightmare behind us. And, despite the cold and the snow we are both very relieved to be home.
As I tried to express to you on the telephone this morning, my whole family is very grateful to you and your associates for the first rate job you did yesterday. Your whole Patient Aircraft Transport Services team responded quickly and professionally to a very challenging assignment - quickly moving a very ill 84-year-old woman, needing constant bottled oxygen, about 600 miles. Complicating matters further at the time she was moved she was still recovering from quadruple by-pass heart surgery performed only a month before.