American Air Ambulance has received many letters from families expressing gratitude. Some of the comments we have received are paraphrased below.
I want you to know how grateful we all are that you were able to make all the ambulance service arrangements so quickly to get him home to San Diego. Everyone was so nice and efficient and the pilot did a great job.
As you know, my sister had called a few other similar ambulances, but none of the other people offered her the options or level of comfort that sounded to me was standard practice with your concern. And none could have been as kind, patient, and seemingly interested as you were or as forgiving with my endless calls and questions. In the end, it was your willingness to share in this whole experience in every way that had won me over ... and even at that, you succeeded in surpassing my expectation.
Should you come across a potential cautious patron, please feel free to have them contact me. I would want them to be reassured that they are definitely in good hands with all at your concern.
While recognizing and clearly explaining to us the risks inherent in moving any patient who is that ill, your advice was always sound and totally in agreement with what others in the medical community were advising us. Your ambulance service team remained calm and competent throughout these past few days - days that have been very tough for us.
I want to thank you and your airmedical staff for your help in making our lives more enjoyable and fulfilling. Having Mom and Dad here in Sacramento has reduced my worry about them being in Battle Creek, Michigan alone. My wife and I see them often and have holiday celebrations with them throughout the year. This was all possible only with your help and your staff.