American Air Ambulance has received many letters from families expressing
gratitude. Some of the comments we have received are paraphrased below.
I would highly recommend
your medical evacuation travel insurance to anyone who needed your service.
You have the most caring crew I have ever met. They took great care of my grandfather
and my mother's flight back home safe and comfortable.
While recognizing and clearly explaining to us the risks inherent in moving
any patient who is that ill, your advice was always sound and totally in agreement
with what others in the medical community were advising us. Your medical evacuation
travel insurance team remained calm and competent throughout these past few
days - days that have been very tough for us.
Without the personal attention graciously and willingly provided by your
staff, this urgent airlift would not have occurred so expeditiously. Thanks
for your flight nurses.
As I tried to express to you on the telephone this morning, my whole family
is very grateful to you and your associates for the first rate job you did yesterday.
Your whole medical evacuation travel insurance team responded quickly and professionally
to a very challenging assignment - quickly moving a very ill 84-year-old woman,
needing constant bottled oxygen, about 600 miles. Complicating matters further
at the time she was moved she was still recovering from quadruple by-pass heart
surgery performed only a month before.
As you know, my sister had called a few other similar ambulances, but none
of the other people offered her the options or level of comfort that sounded
to me was standard practice with your concern. And none could have been as kind,
patient, and seemingly interested as you were or as forgiving with my endless
calls and questions. In the end, it was your willingness to share in this whole
experience in every way that had won me over ... and even at that, you succeeded
in surpassing my expectation.