American Air Ambulance has received many letters from families expressing gratitude. Some of the comments we have received are paraphrased below.

  I would highly recommend your medical evacuation travel insurance to anyone who needed your service. You have the most caring crew I have ever met. They took great care of my grandfather and my mother's flight back home safe and comfortable.

  While recognizing and clearly explaining to us the risks inherent in moving any patient who is that ill, your advice was always sound and totally in agreement with what others in the medical community were advising us. Your medical evacuation travel insurance team remained calm and competent throughout these past few days - days that have been very tough for us.

  Without the personal attention graciously and willingly provided by your staff, this urgent airlift would not have occurred so expeditiously. Thanks for your flight nurses.

  As I tried to express to you on the telephone this morning, my whole family is very grateful to you and your associates for the first rate job you did yesterday. Your whole medical evacuation travel insurance team responded quickly and professionally to a very challenging assignment - quickly moving a very ill 84-year-old woman, needing constant bottled oxygen, about 600 miles. Complicating matters further at the time she was moved she was still recovering from quadruple by-pass heart surgery performed only a month before.

  As you know, my sister had called a few other similar ambulances, but none of the other people offered her the options or level of comfort that sounded to me was standard practice with your concern. And none could have been as kind, patient, and seemingly interested as you were or as forgiving with my endless calls and questions. In the end, it was your willingness to share in this whole experience in every way that had won me over ... and even at that, you succeeded in surpassing my expectation.